RETURN POLICY

Refund, Exchange & Repair Policies – MK Factory

MK Factory is committed to a smooth and reliable post-purchase experience. The policies below explain how refunds, exchanges, and repairs are handled for every watch order.

1. Refund Policy

Eligibility

A refund request may be submitted within 14 days of the original purchase date, subject to the following conditions:

  • The watch must remain in original, unworn condition.
  • All tags, stickers, and protective films must stay intact.
    (If any protective film has been removed, the return cannot be accepted, as this violates our return policy.)
  • All original packaging, including boxes and manuals, must be included.
  • Valid proof of purchase, such as a receipt or order confirmation, must be provided.

Refund Process

  1. Reach out to our Customer Service team to start the return process and provide photos or videos of the watch.
  2. Once approved, carefully pack the watch together with all included materials.
  • Send the package back with a trackable and insured courier, preferably a local shipping service or EMS.

After the returned watch arrives and passes inspection, the refund will be processed within 5 business days.
Refunds are returned to the original payment method.

2. Exchange Policy

Eligibility

An exchange for a different watch may be requested within 30 days of purchase if:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective films remain in place.
    (If protective film is removed, the exchange request must be denied.)
  • The original packaging, boxes, and manuals are included.
  • Valid proof of purchase is provided.

Exchange Process

  1. Contact Customer Service to begin the exchange and confirm the model you would like in return.
  2. After approval, return the watch using a trackable and insured shipping method
    (local courier or EMS only).
  3. Following inspection and approval, the replacement watch will be shipped.
  • Any price difference will be charged or refunded accordingly.

3. Warranty & Repair Policy

Warranty Coverage

Every MK Factory watch is covered by a 2-year limited warranty, which includes:

  • Manufacturing defects
  • Mechanical malfunctions under normal usage

This warranty does not include:

  • Damage from accidents
  • Misuse
  • Unauthorized repairs or modifications

Repair Process

  • If your watch requires warranty repair, please contact Customer Service for further instructions.
  • For watches beyond the warranty period, repair service is available for a fee. A quote will be provided upon request.
  • Package your watch carefully and send it through a trackable and insured shipping method (local courier or EMS recommended).
  • Once received, our technicians will inspect the watch and provide an estimated repair timeline and cost (if applicable).
  • Repairs are completed by qualified watch specialists, and your watch will be returned in working condition.

Policy Updates

These policies may be revised or adjusted from time to time. Please refer to the latest version on our official website or contact our Customer Service team for the most current guidance on refunds, exchanges, and repairs.

At MK Factory, customer satisfaction remains our priority. If you have any questions or need assistance, we are here to help every step of the way.